|
|
According to sources, Wipro Technologies has set up a consulting academy in the US. This step has been taken by US to strengthen the customer management skills of its frontline employees.
"The enterprise application services consulting academy will inculcate the right engagement behaviour at an early stage for improving customer satisfaction," the company said.
A six-month certification programme is provided to the Wipro employees for providing consulting solutions to clients. It is offered as a combination of classroom sessions and learning at the client workspace.
"The academy is a key initiative to align our workforce with the business objectives of clients, some of whom are involved as faculty and guides to pre-assigned employees during the training," Wipro vice-president for enterprise application services Sangita Singh said.
Wipro's corporate human resources development and the enterprise application services business unit together will conduct this programme.
"We plan to certify about 300 consultants globally in this fiscal, with the first batch of 60 by September," Singh noted.
