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The India Gandhi National Open University (IGNOU) is soon going to start offering Indian students a diploma course under which they will be trained for jobs in the business process outsourcing (BPO) industry. This one year diploma course will be offered by IGNOU in alliance with
It’s a growing industry and the number of trained manpower required is huge. Here we have stepped in to provide trained human capital.’ Mohan further remarked that IGNOU has already inked an agreement with Accenture and that students who have completed their 10+2 can apply for this course. Ravi Mohan pointed out that the BPO job does not just pertain to foreign firms, but also Indian ones. He said that even government offices have either opened or are going to open call centres for enhanced customer relationship.
‘This course will create a pool of professionals who will be able to handle the job better and reduce attrition rate,’ Mohan added. Those who take up this BPO course will undoubtedly have an edge in communication skills over others. But then students will also alternatively get screened through a communication evaluation test. Under this course specialization will be offered in finance and accounting, insurance, banking, human resources, sourcing and category management, customer contact services, health care, pharma, engineering services, equity research and so on.
